Shipping & Return ploicy

At Pivoine, we take great care to ensure your orders are delivered smoothly and safely.
We provide free delivery managed through our private courier service to guarantee personal attention to each order.
After you place your order, our team will contact you to confirm the delivery details, including the delivery time and shipping fees.
Orders are usually delivered within 2 business days, depending on your area.
Currently, delivery is available available across Egypt.
Please make sure to provide an accurate phone number when placing your order to avoid any delays.
For any questions or assistance, you can reach us at support pivoine.eg@gmail.com or call 01119274574

We accept size exchanges within 3 days of receiving your order.
Items must be unworn, unwashed, and in their original condition with all tags attached.
Returns are only accepted for items with manufacturing defects.
Customers are responsible for return shipping costs unless the item is faulty.
To request an exchange or report an issue, please contact our customer care team at [your email] or [your phone number].

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